Information technology (IT) is key to modern business success. It boosts efficiency, security, and innovation. To keep up, IT pros and MSPs need to keep learning. That’s where ConnectWise University comes in. It’s a top spot for IT teams and MSPs to grow their skills.
At ConnectWise University, you’ll find a wide range of courses and certifications. They’re made just for IT service providers and MSPs. You can learn about the ConnectWise products, cybersecurity, and how to automate tasks. It’s your go-to place for getting better at your job.
Key Takeaways
- ConnectWise University offers comprehensive courses and resources to boost IT and MSP skills
- The platform covers a wide range of topics, including product expertise, cybersecurity, and automation
- Courses are designed to help IT professionals and MSPs streamline business processes and stay ahead of industry trends
- ConnectWise University provides certification opportunities to validate expertise and demonstrate proficiency
- The platform’s flexible, hands-on training modules and online learning options make it accessible for IT teams of all sizes
Unlock the Power of ConnectWise University
ConnectWise University is a top-notch training and education platform for MSPs. It offers a lot of knowledge and resources to make your business run smoother. You’ll find training tracks, certifications, and programs to help your team succeed.
Discover a Wealth of Knowledge and Resources
At ConnectWise University, you’ll find a huge library of educational materials. Topics range from cybersecurity and automation to service management software and professional development. It’s perfect for both ConnectWise Manage and ConnectWise Automate users. The platform helps you become a true ConnectWise expert.
Streamline Your Business Processes
- Use the platform’s online learning and hands-on training to improve your team’s skills and keep up with trends.
- Take advantage of the comprehensive and fully customizable resources to make your workflows and business processes more consistent.
- Check out the extensive documentation and technical certifications to make sure your MSP business is running smoothly.
| Feature | Benefit |
|---|---|
| Online Learning Platform | Flexible, self-paced training to upskill your team |
| Hands-on Training | Immersive, instructor-led sessions for deeper product expertise |
| Technical Certifications | Validate your team’s ConnectWise product knowledge |
| Continuing Education Credits | Maintain your team’s professional development and stay ahead of industry trends |
“ConnectWise University has been a game-changer for our MSP business. The comprehensive training and resources have helped us streamline our processes, upskill our team, and deliver exceptional service to our clients.”
ConnectWise University Training Tracks
ConnectWise University has a wide range of training tracks for managed service providers (MSPs). These tracks aim to boost their skills and abilities. The Secure Operations (SECOPS) and Virtual Chief Infosec Officer (vCISO) programs are especially notable.
Secure Operations (SECOPS)
The SECOPS track teaches MSPs how to keep their clients’ IT safe. They’ll learn to set up strong cybersecurity, automate security tasks, and catch and handle threats early. Topics include vulnerability management, incident response, and following the rules, all in the ConnectWise system.
Virtual Chief Infosec Officer (vCISO)
For MSPs wanting to grow their cybersecurity skills and offer more to their clients, the vCISO track is perfect. It trains MSPs to act as a virtual Chief Information Security Officer (vCISO). They’ll learn to give strategic security advice and watch over their clients’ security. They’ll get to know about risk assessment, making a security plan, and following the rules. This helps them become trusted security advisors to their clients.
With the special training from ConnectWise University, MSPs can get better at their jobs, offer more services, and give more value to their clients. These programs give MSPs the skills and knowledge they need to do well in today’s fast-changing cybersecurity world.
Certifications and Product Expertise
ConnectWise University offers certifications and product expertise to help MSPs use ConnectWise tools fully. These certifications prove your team’s skills and show you care about giving great service to clients.
ConnectWise Certifications
ConnectWise has certifications for many products like ConnectWise Manage, Automate, and Control. Getting these certifications means your team will know the platform well. They can make workflows better, improve service, and help your clients.
ConnectWise Product Expertise
ConnectWise University also gives training to make your team experts in ConnectWise products. There are workshops and online courses for in-depth learning. Your employees can learn the platform’s details and use it fully.
| Certification | Specialization | Benefit |
|---|---|---|
| ConnectWise Manage Certified | Service Delivery and Business Management | Demonstrate expertise in optimizing client service and operations through ConnectWise Manage. |
| ConnectWise Automate Certified | IT Automation and Remote Monitoring | Showcase proficiency in leveraging ConnectWise Automate to streamline IT tasks and improve efficiency. |
| ConnectWise Control Certified | Remote Access and Support | Validate your team’s ability to provide secure, seamless remote assistance to clients using ConnectWise Control. |
Investing in ConnectWise certifications and expertise sets your MSP apart. It lets you offer top-notch service and makes your team trusted advisors to your clients.
Role-Based Training for Optimal Performance
At ConnectWise University, we know that different roles in an MSP need special skills. That’s why we offer training programs for specific roles. We focus on Finance Certification and Service Certification.
Finance Certification
The Finance Certification helps MSP finance pros manage their finances better. It’s a flexible program that covers many topics, like:
- Financial reporting and analysis
- Budgeting and forecasting
- Billing and invoicing
- Payroll and expense management
- Compliance and regulatory requirements
With this certification, finance teams learn about the ConnectWise product suite. They discover how to use its financial tools to improve their work and profits.
Service Certification
The Service Certification is great for MSPs aiming for top-notch service management. It teaches service techs, dispatchers, and managers how to:
- Manage and prioritize tickets
- Assign resources well
- Use automated workflows
- Do proactive checks and maintenance
- Provide detailed reports and analyze service levels
This certification helps teams offer better, more profitable services to clients. It gives them an edge in the market.
| Certification | Focus Areas | Key Benefits |
|---|---|---|
| Finance Certification |
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| Service Certification |
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By choosing ConnectWise University’s training, MSPs can make their teams better. This leads to business success and happy clients.
Empower Your Sales Team with ConnectWise CPQ
ConnectWise University provides special training for MSPs’ sales teams. They offer the ConnectWise CPQ (Configure, Price, Quote) certification. This certification helps salespeople use the ConnectWise CPQ module well.
This tool makes quoting easier and helps deliver solutions that fit clients perfectly. It boosts sales efficiency and helps businesses grow.
The certification teaches important topics like:
- Setting up the CPQ module for your business
- Using pricing and bundles to offer custom solutions
- Creating professional quotes and proposals easily
- Making the approval process faster
- Linking the CPQ module with other ConnectWise tools
Getting the ConnectWise CPQ certification helps sales teams close more deals. It also makes the client experience better and keeps your business ahead in the managed services market.
“The ConnectWise CPQ certification has been a game-changer for our sales team. It has allowed us to deliver personalized, accurate quotes faster than ever before, ultimately resulting in a higher win rate and stronger customer relationships.”
| Feature | Benefit |
|---|---|
| Configurable pricing and bundling | Create tailored solutions that meet client needs |
| Automated quote generation | Streamline the sales process and improve efficiency |
| Seamless integration with other ConnectWise products | Leverage a unified ecosystem for a holistic solution |
| Comprehensive reporting and analytics | Gain valuable insights to optimize sales strategies |
Continuing Education and Professional Development
At ConnectWise University, we help managed service providers (MSPs) do better than just the basics. We know the IT world changes fast, and it’s key for your business to keep up. That’s why we have a strong program for ongoing learning and growth. It helps our partners stay updated with the newest trends and best ways to work.
Stay Ahead of Industry Trends
We offer many ways for MSPs to learn and grow. You can choose from webinars, online courses, virtual conferences, and workshops. We have something for every learning style and level.
- Join webinars with experts on new tech, cybersecurity, and how to work better.
- Check out our video tutorials on the latest ConnectWise updates and more.
- Go to our virtual events to meet others, learn in special sessions, and see what the MSP future holds.
Being part of our learning programs means your team will always be ready for new challenges. They’ll know the latest in IT service management and cybersecurity.
At ConnectWise University, we think ongoing learning is vital for MSPs to reach their best. By investing in your team, they’ll become ConnectWise pros. They’ll offer top-notch service and help your business succeed.
ConnectWise University: The Ultimate IT Enablement Platform
ConnectWise University is a top IT training platform for Managed Service Providers (MSPs). It gives them the tools they need to succeed in today’s fast-paced world. This platform is a one-stop-shop for ConnectWise users. It offers many chances for MSPs to improve their skills, make their businesses run smoother, and keep up with new trends.
At ConnectWise University, you’ll find a wide range of courses, webinars, and hands-on training. It covers everything from the basics of ConnectWise Manage and ConnectWise Automate to advanced cybersecurity and automation skills. The platform lets you learn at your own pace, fitting your business needs and schedule.
But it’s not just about learning. ConnectWise University is a path to getting certified and growing professionally. MSPs can get recognized as ConnectWise Certified Professionals and Technicians. These certifications boost your credibility and open up new client and partnership opportunities.
ConnectWise University also offers a big library of guides, best practices, and technical help. It has everything you need to set up ConnectWise modules and improve your service delivery workflows. These resources help MSPs tackle daily challenges and keep getting better.
If you’re new to ConnectWise or already a pro, ConnectWise University is the best place for you. It has all the training, certification, and support you need to take your MSP business to the next level. With it, you can boost your team’s skills, make your operations more efficient, and set your MSP up for success in the changing IT services world.
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Partner Resources and Support
At ConnectWise, we know how crucial it is to support our partners well. We offer a wide range of resources to help them succeed. These tools are made to make ConnectWise users more powerful, improve their work, and keep them leading in the fast-paced MSP world.
We have everything from detailed guides and training to webinars led by experts and top certifications. ConnectWise University is full of knowledge and insights for our partners. It doesn’t matter if you’re new or experienced with ConnectWise. Our resources are easy to use and will help you get the most out of the tools. You’ll learn how to automate tasks and give your clients top-notch service.
Our training is just the start. We also have a team of ConnectWise experts ready to help. They offer personalized support, help with problems, and advice for your business. With 24/7 support and a strong partner community, ConnectWise makes sure our partners have everything they need to do well in IT management and cybersecurity.
FAQs
Q: What is ConnectWise University?
A: ConnectWise University is an online platform offering comprehensive courses to help individuals boost their IT skills and expertise.
Q: How can ConnectWise University help me manage my IT tasks more effectively?
A: ConnectWise University provides courses on a wide range of topics such as cybersecurity, courses for various IT platforms, and flexible scheduling options to help you enhance your IT management skills.
Q: Is there a course on cybersecurity available on ConnectWise University?
A: Yes, ConnectWise University offers a cybersecurity course to help users understand and implement essential cybersecurity practices.
Q: Can I learn about specific IT tools like BrightGauge or Microsoft products on ConnectWise University?
A: Yes, ConnectWise University offers courses on various tools and products including BrightGauge, Microsoft, and many others to help you stay updated with the latest technologies.
Q: Are there courses on professional services automation (PSA) available on ConnectWise University?
A: Yes, ConnectWise University offers courses on professional services automation to help users streamline their business processes and improve efficiency.
Q: How can I integrate ConnectWise products like RMM or Cloud with other platforms?
A: ConnectWise University provides courses on how to integrate ConnectWise products like RMM, Cloud, and other tools with different platforms for seamless workflow and productivity.
Q: What is the significance of learning about NOC services on ConnectWise University?
A: Understanding NOC services through ConnectWise University courses can help you effectively manage network operations and infrastructure.
Source Links
- https://university.connectwise.com/content/documents/connectwise-partner-summit-fundamentals-boot-camp.pdf
- https://www.connectwise.com/resources/certifications/product-certifications
- https://www.connectwise.com/resources/certifications/cybersecurity-certifications/cybersecurity-advanced
